FAQ

  • Are children allowed in an eTuk?
  • Here at eTuk Ride, we strive to be a family-friendly operation! In order to ensure the safety of our young riders, we comply with the Colorado Child Passenger Safety Law, which states that children who exceed the safety or booster seat limit, exceed 40+ pounds, and are at least 8 years old may use a standard safety belt and ride in our vehicles.

    Learn more about the Colorado Child Passenger Safety Law here. Please reach out if you have any additional questions or concerns.

  • Can I be picked up or dropped off at my hotel or other location?
  • For Denver eTuk tours scheduled for departure at Union Station we do allow the pick-up/drop-off location to be adjusted for a small fee. Please add the Custom Pick-up/Drop-off location to your package. All pick-ups are limited to the core of downtown Denver, RiNo Neighborhood, or LoHi Neigborhood. If you have any questions about pick-up or drop-off locations, feel free to contact us.

  • How do you decide what breweries to choose for the tour?
  • We consider many factors when crafting your perfect brewery mix. Day of week and time of day are most important because all breweries have different operating hours. We also factor in your tastes and preferences. There are a variety of cideries, urban wineries, and of course craft breweries to choose from to add to your perfect Denver tour cocktail. If you come in with a list in mind, we are happy to accommodate you, or you can let your local beer aficionado take the lead!

  • How many people can fit in an eTuk?
  • An eTuk seats 5 people comfortably, but are built to seat 6 people total. If your group is 4 people or less, expect to be grouped with other passengers in your eTuk. You can also upgrade to a private vehicle if you so choose!

  • Should I tip my guide at the end of the tour?
  • Our guides are paid for the tour, however if you receive great service we encourage you to show your gratitude to the guide with a tip. Also, please be sure to mention your guide’s name in any TripAdvisor review as that helps them out significantly.

  • What happens if it rains or snows during the tour?
  • All of our vehicles have heated seats and can have rain flies to cover the vehicles from our crazy Colorado weather. Our top priority is passenger safety. In the event roads are covered with snow or are icy, we will cancel the tour and provide you with a full refund.

  • What if the tour times do not fit what I am looking for?
  • We are happy to accommodate you if it fits with our schedule! Please give us a call at 720-543-0124.

  • What is the cancellation policy?
  • Tours can be cancelled up to 72 hours in advance for a full refund. Cancellations made within the three-day window will be refunded on a case-by-case basis. To date, we have yet to deny a refund!

  • What should I bring?
  • In addition to your printed ticket, be sure to bring a valid photo ID and dress accordingly if it is cold outside. The saying goes, if you don’t like the weather then wait 15 minutes in Colorado, so be prepared for a weather change.

  • Where can I find information about last-minute availability and deals?
  • We are always willing to try to squeeze you in last minute on a tour! Call us at 720-593-8857. For last-minute deals, sign up on our website for emails and wait for juicy deals to come your way!

  • Where do we meet?
  • In the front of Union Station – on the corner of Wynkoop St. and 17th St! You won’t be able to miss our Tuks parked in front!

  • I love the eTuks! Where can I learn more or get one of my own?
  • The vehicles are made in Denver, CO. Check out etukusa.com for more info.

  • Where should I park?
  • To get to your eTuk tour, it is most convenient to park at or near Union Station. However, due to limited parking, we also encourage you to ride the light rail or use Uber/Lyft to arrive at your destination.